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Email support for six months

Submitted by: MikeC (Admin) on 24-Oct-08 04:29:56 PM

Call-up the EPBD helpline and you'll hear a recorded message announcing that it will cease to exist from October 31st 2008.

Any queries after that date will need to be addressed via email, but that service is also due to retire in six months time too.

The EPBD are saying that energy assessors should either go to their own accreditation bodies or refer to the guidance on the CLG website.

Between the cracks

But as many DEAs have discovered, cases continually crop-up which fall outside of the guidelines that need to be addressed quickly in order to turnaround EPCs. Accreditation schemes are sometimes as much in the dark as DEAs in these instances and email response times from Govt. departments often take days or even weeks.

In response, the EPBD helpline representative said it was always the plan to close the service once the legislation was up and running based on the premise that "all the key issues should have been dealt with".

You're on your own

Whilst it was conceded that, even at this stage, difficult questions still arise which need legal advice, the advice going forward seems to be: take legal advice.

With a tip 'o' the hat to JohnM for the heads-up.

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