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Conduct work in a professional and ethical manner

Element 1.4 Develop yourself to improve your performance

Performance Criteria

You must be able to:

  1. present a positive personal and professional image at all times when dealing with people
  2. carry out your work in accordance with prescribed codes of conduct, ethical standards and recognised good practice
  3. deal with people in a tactful, courteous and equitable manner at all times
  4. work within the limits of your own competence and expertise
  5. recognise and respond appropriately to pressure from any person which might influence the objectivity of your judgement
  6. recognise and manage any potential conflicts of interest that may arise during your work
  7. comply with the auditing and monitoring requirements of the accreditation organisation
  8. comply with all legislation relevant to your work
  9. comply with all relevant guidance in undertaking Domestic Energy Assessments using the RDSAP methodology

Knowledge and Understanding

You must know and understand:

  • (a) why it is important to present a positive personal and professional image when dealing with people, and how this can be achieved
  • (b) your specific responsibilities under prescribed codes of conduct and ethical standards
  • (c) the importance of complying with recognised good practice
  • (d) the extent and limits for your own competence and expertise; the importance of not working beyond these limits
  • (e) the range of potential conflicts of interest that you may encounter, and the action required to manage these
  • (f) the specific auditing or monitoring requirements that relate to your registration with your accreditation organisation; your responsibilities in complying with these
  • (g) the objectives, remit and constitution of the accreditation organisation, and the implications of membership
  • (h) the main points of the legislation relevant to your work
  • (i) all relevant guidance relating to the undertaking of Domestic Energy Assessments using the RDSAP methodology
  • (j) the importance of obtaining and maintaining appropriate professional indemnity insurance (PII) cover; the extent and limitations of PII

Scope

A. people:

(i) the party selling or letting the property or their representative(s)

(ii) those present at the property at the time of inspection

(iii) other colleagues and professionals

(iv) others with whom you may be in contact during the course of your work as a Domestic Energy Assessor

B. recognised good practice:

(i) duty of care

(ii) statute law

(iii) mandatory and advisory codes of practice (e.g. Inspection and Reporting Requirements)